521 PitchIT Vendor Spotlight: ChatStyle
Guest: Chris Dix, Founder/Chief Geek of ChatStyle.
ChatStyle.ai is a messaging solution for MSPs that supports omnichannel communication, including web chat, SMS, Slack, and Teams.
In this episode of the IT Business Podcast, Marvin Bee and Sean Lardo discuss the ConnectWise Pitch It program for 2023, which is a Shark Tank-style competition for innovative startup vendors. The finalists will compete for a grand prize of $70,000 at IT Nation Connect. They introduce Chris Dix, the founder and CEO of ChatStyle.ai, one of the contestants in the competition. ChatStyle.ai is an AI assistant that integrates messaging with ConnectWise and other tools, providing an omnichannel approach for businesses. It allows technicians to handle customer messages from various platforms like Teams, Slack, SMS, and more, while ensuring all information is integrated into the PSA system. The AI component helps technicians by providing helpful hints and guiding customers through relevant questions. The ultimate goal is to unify customer communication channels and streamline the ticketing process for MSPs.
Website: https://chatstyle.ai/
Time Stamped Highlights:
- 01:00: Introduction to the ConnectWise Pitch It program for 2023.
- 02:45: Overview of the competition structure and prize distribution
- 04:22: Introduction of Chris Dix, founder and CEO of ChatStyle.ai
- 06:05: Discussion on the integration of messaging channels with ConnectWise and other tools
- 08:20: The benefits of using ChatStyle.ai for MSPs, including unified platform and ticket creation.
- 10:12: How AI comes into play, assisting technicians with relevant information and guiding ticket processes
- 12:26: ChatStyle.ai's journey, learnings from the channel, and maturing the tools.
- 14:07: The importance of connecting with MSPs and reaching a wider audience.
- 16:00: Integration with various MSP tools and accommodating different workflows.
- 18:05: Closing remarks and well wishes for the competition.
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PitchIT is an annual accelerator program created by ConnectWise in 2018 to incubate growth in startup integration partners dedicated to the MSP space. The company is offering small companies the chance to take part in a 16-week program where participants receive a thorough business assessment, gain coaching from industry experts, earn placement on the ConnectWise marketplace, engage in co-marketing and more.
The finalists are selected to present their solutions on the center stage at IT Nation Connect. The PitchIT 2023 program is officially underway, and 27 companies have been selected to participate in the program.
Interested but still have questions? Email PitchIT@ConnectWise.com.
Join the PitchIT waitlist for next year: https://www.connectwise.com/theitnation/pitchit
Chris Marks
Outbound Product Manager
Chris is a Principal Outbound Product Manager at Parallels. He’s an experienced public speaker with a passion for the power of community engagement. He spends time discussing with customers and channel partners about how their businesses are coping with fundamental shifts in working practices alongside rapid changes in the way services are being consumed; how organisations remain competitive in this environment and how we can work together to deliver simplified, more agile services to allow them to do so.
