Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)
Uncle Marv's IT Business Podcast (Products, stories, and ti…
The IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. Each episode delivers products, stories, and tips that help the MSP and IT Pro run the business better, smarter, and faster, covering everything from pricing and packaging to operations, tools, and service delivery. You’ll hear candid conversations with working MSP owners, system admins, vendors, and industry leaders who share what’s actually working in the field, including hard lessons, success stories, and the occasional “what not to do.” Topics regularly include managed services best practices, cybersecurity and compliance, Microsoft 365 and cloud, automation and documentation, vendor selection and stack building, plus the day-to-day realities of running a modern IT business. Hosted by longtime IT business owner and podcaster Marvin “Uncle Marv” Bee, the show blends real talk, practical advice, and a lighthearted tone so the MSP and IT Pro behind the network can learn, laugh, and get better every week.
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July 27, 2023

550 Shut Up and Listen!

550 Shut Up and Listen!
Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)
550 Shut Up and Listen!

Customer Service Best Practice: How do you know what your customer really wants? Ask them. Then what?

In this episode of the IT Business Podcast, Marvin talks about the importance of customer service in running a successful IT business. He emphasizes the significance of active listening to understand customer needs and frustrations. Marvin shares his experiences and interactions with clients over the years, emphasizing the value of giving full attention, avoiding interruptions, and showing empathy to build strong client relationships.

Key Takeaways:

  1. Prioritize active listening: Focus completely on the customer, avoid distractions, and let them speak without interruptions.
  2. Clarify and paraphrase: Repeat back to the customer what you heard to ensure understanding.
  3. Show empathy: Understand and acknowledge their frustrations and concerns with technology.
  4. Be proactive: Keep customers informed throughout the process, addressing their needs promptly.
  5. Avoid judgment: Approach customers with an open mind and without judgment.

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Florida Man arrested after dunking woman's head in vat of tar: https://tinyurl.com/47t3vcc7

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