562 EmpathMSP: A Journey with Alex Farling and Wes Spencer
Wes Spencer and Alex Farling, co-founders of EmpathMSP, are causing a seismic shift in the IT channel. They address the common issues that MSPs face and how EmpathMSP can help them improve their efficiency, develop processes, and deliver meaningful Strategic Business Reviews (QBRs).
EmpathMSP is a company that provides tools and resources to help MSPs (Managed Service Providers) improve their services and customer experience. EmpathMSP's goal is to help MSPs become more successful and profitable by providing them with the tools and resources they need to succeed in a competitive market.
=== Links from the show
Website: www.empathmsp.com
Florida Man Bitten 41 Times by Rabid Otter: https://tinyurl.com/28k2sp82
=== Upcoming Events
https://www.dattocon.com/: October 2-4, 2023, at the Intercontinental in Miami Florida. DattoCon is an annual educational and networking event for Managed Service Providers (MSPs) in North America. The conference provides valuable insights into the latest trends and technologies in the MSP industry, with breakout sessions covering topics ranging from cybersecurity to personnel management.
https://events.ascii.com/: October 18-19, 2023, at the Hyatt Regency in Reston Virginia. ASCII Edge is an MSP conference that offers business strategy sessions and fresh content for growing Managed Service Providers (MSPs).
https://www.mspexpo.com/east/: February 13-15, 2024, at the Broward County Convention Center in Fort Lauderdale, Florida. MSP Expo 2024 is a trade show for companies in the communications and technology industries, including enterprises and SMBs.
=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
=== Show Sponsors
Presenting Sponsor: NetAlly: https://www.netally.com/
Live Show Partner: Computers Done Right: https://computersdoneright.com/
Live Show Partner: Instant Houescall: https://instanthousecall.com/
=== Support the Show
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?
One-Time Donation: https://www.buymeacoffee.com/unclemarv
Alex J. Farling
CCXO
Alex Farling, Chief Customer Experience Officer, of Lifecycle Insights ran an MSP for 16.5 years. The sign above his desk read, "If you have to do it twice, automate it." That is what lead to the development of Lifecycle Insights - the automated QBR reporting and Risk Assessment platform. If Alex isn't Lifecycling, he can be found on a volleyball court or eating crabs by the pool with his fiancee and puppy.
