590 Motivate Your Team with Crewhu
Discover how the power of recognition—when aimed at both employees and clients—can be the cornerstone of a thriving business.
I chat with Steven Spiegel from CrewHu about the importance of employee and client recognition in scaling a business effectively. The conversation also covers the importance of gamification and recognition as separate but complementary strategies to engage employees. We highlight the use of leaderboards, contests, and metrics-focused incentives as part of gamification, while emphasizing voluntary recognition for embodying company core values as a way to build a strong workplace culture. We also touch on the role of loyalty programs, not only for customers but as a tool for acknowledging employee achievements. We wrap up by contrasting the customer experience approaches of giants like Chick-fil-A and Burger King, underscoring the crucial decisions MSPs face in sculpting their service quality and company culture.
Crewhu is an employee recognition and customer satisfaction platform built specifically for Managed Service Providers (MSPs). It offers services such as customer feedback, gamification, and recognition tools to engage and excite teams, focus on important metrics, foster a culture of recognition and collaboration, retain and incentivize employees, and provide outstanding customer interactions. The platform also provides features for employee performance analysis, peer review systems, and setting employee goals. Additionally, Crewhu offers integrations with various platforms used by MSPs and provides a no-commitment free trial and a guarantee on annual plans.
Website: https://www.crewhu.com/
=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
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Stephen Spiegel
Founder & CEO
Stephen Spiegel is the Founder and CEO of Crewhu, the premier customer satisfaction, employee recognition, and rewards platform for MSPs. In 2003, Stephen led one of the first franchise groups to bring Cold Stone Creamery to South Florida. Over the years, specifically in 2013, he realized a pain point in running his crews, and that was with low engagement and high churn. He developed a process for collecting feedback and recognizing employees, and his stores began consistently ranking as top performers in the country. Then, in 2016, some MSPs organically signed up, and Stephen noticed that customer satisfaction was central to their success and has not looked back since. Today Crewhu motivates thousands of crew members in the MSP space to deliver consistently excellent customer experiences by celebrating the small wins daily, differentiating BADASS MPSs from the rest.
