Guest: Eric Anthony with the All Things MSP Community Group. Eric is an MSP (Managed Services Provider) veteran and the MSP Enablement Director at Egnyte.
The episode kicked off with a focus on the current cybersecurity landscape, particularly the Screen Connect issue and ConnectWise's response. Timely and effective responses to such incidents are critical, and Eric shed light on the importance of community within the IT sector in tackling these challenges. The role of IT community is essential in fostering a collaborative environment where shared experiences and knowledge can lead to improved security measures and IT strategies.
All Things MSP Group and Educational Content
Eric Anthony shares the origin of the "All Things MSP" Facebook group and his motivation for starting it. The discussion also touches on the educational content, including a planned mini-class on preparing help desks for AI. Our conversation then expands to the role of community in IT, a topic Eric knows well through his work at Egnyte.
The MSP industry is a treasure trove of opportunities, and we're mapping out the terrain for you. From the expanding role of managing Microsoft 365 to the emerging influence of AI tools like Chat GPT and Microsoft Co-pilot, we share strategies that help desks can employ to stay ahead of the curve. We'll also challenge the assumption that social media is the best place for community building.
Additionally, we highlight the collaboration with Super Ops for an upcoming show, where we'll be joined by other community members to share insights and experiences from the IT industry.
=== Links from the show
All Things MSP: https://www.facebook.com/groups/allthingsmsp
Aces Conference: https://acesconf.com/
Doctors Remove 150 Live Bugs from nose of Florida Man: http://tinyurl.com/28z6xe9r
=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?
One-Time Donation: https://www.buymeacoffee.com/unclemarv
=== Music:
Song: Upbeat & Fun Sports Rock Logo
Author: AlexanderRufire
License Code: 7X9F52DNML - Date: January 1st, 2024