IT Business Podcast Episodes

James Abercrombie, Acronis’ technology evangelist, joins Uncle Marv at ASCII Edge Orlando to share how Acronis has transformed from a backup provider into a comprehensive MSP platform. He reveals the latest in automation, disaster recovery, and security, and explains how real-world MSP feedback dri…

Sales success for MSPs isn’t just about marketing or scripts—it’s about building a real sales engine and practicing under pressure. Robert Gillette, founder of MSP Dojo, shares how realistic, peer-driven practice and honest self-assessment can transform your sales results and help you close more de…

Jon McCarrick reveals how Acronis is reshaping the future of MSP education through its Academy programs, offering vendor-neutral training for technicians and business owners while addressing key industry challenges like hiring shortages and sales inefficiencies. Learn about the evolution of Acronis…

Lisa Johnson shares how AVC Technology has thrived for over 50 years by embracing change, carving out unique niches like public libraries, and transitioning to a fully remote model post-COVID. She discusses balancing extensive travel with running a business, scaling operations for growth, and the i…

David Stinner, founder of US itek, shares how he transformed his Buffalo-based MSP by embracing flat-rate pricing, compliance-focused services, and a global workforce strategy that includes hiring Filipino tech talent. From overcoming legal battles early in his career to navigating post-pandemic ch…

David Stinner reveals how he transformed US itek from a hardware-focused business into a thriving MSP over two decades. He discusses the struggles of transitioning customers to managed services, the importance of proactive tools, and how focusing on larger clients led to sustainable growth. This ep…

Ali Johnston shares her experiences as an IT business owner balancing hypergrowth and cybersecurity education in Satellite Beach, Florida. She highlights the importance of local trust, the evolving tech landscape on Florida’s Space Coast, and actionable strategies for scaling managed services while…

Uncle Marv shares his go-to tools for IT professionals, offering a detailed look at his NetAlly-branded go bag and its essential gadgets for network troubleshooting and testing.

Karl Palachuk, a trailblazer in managed services and founder of NSITSP, joins Uncle Marv to discuss how IT professionals can elevate their industry through ethics, education, and advocacy. He highlights the importance of professional standards, the challenges posed by legislation, and actionable st…

David Geiger recounts his transformation from part-time IT consultant to full-time MSP owner at Spur IT Services in Newport Ritchie, Florida. He discusses the hurdles of scaling his business, the value of community outreach, and the delicate balance between using contractors and employees.

Mike Walters discusses the evolution of Action1 from a simple idea to a powerful patch management platform that challenges industry norms. With its focus on usability, security, and scalability, Action1 offers MSPs and enterprises an easy way to manage endpoints while addressing vulnerabilities acr…

Laura Casper discusses how Link Tech Computer Services has thrived for 30 years by prioritizing client relationships, adapting to challenges like hurricanes, and delivering reliable IT solutions for small businesses. Her insights on disaster recovery, cybersecurity, and balancing business growth wi…

Herman Pool reveals how his GROW system provides actionable steps for MSPs to stand out, build trust, and create loyal customers. With insights into marketing automation tools and personalized coaching, he explains how Noticeable helps businesses overcome overwhelm and achieve sustainable growth. T…

Tim Fitzpatrick of Rialto Marketing joins Uncle Marv to discuss how MSPs can build a powerful marketing engine that drives predictable growth. He emphasizes the importance of strategy, planning, and leadership in creating effective marketing systems while sharing actionable advice on targeting idea…

Uncle Marv recounts his six-day adventure in Orlando for ASCII Edge 2025, filled with client challenges, conference highlights, and memorable stories. From resolving cubicle mishaps to networking with industry leaders, this episode offers a mix of humor and practical IT wisdom that’s perfect for te…

Steve Copeland of Rhythms joins Uncle Marv to discuss how 5G internet solutions are empowering MSPs to generate new revenue streams while solving common client frustrations. From sponsoring local events to offering flexible connectivity options, Steve shares creative ways to leverage internet techn…

Sophos is redefining cybersecurity with cutting-edge tools and strategies to combat state-sponsored threats and ransomware attacks. Ryan Gebauer shares insights from a five-year study on Pacific Rim cyberattacks, highlighting the importance of proactive measures like patching, immutable backups, an…

Kristen Pittman of CyLutions joins Uncle Marv to tackle the challenges of IT migrations, particularly within the Microsoft ecosystem. Drawing on years of experience, she explains how her team helps businesses escape outdated systems like Excel and navigate tricky SharePoint transitions. This episod…

Jerry Koutavas, President of ASCII, joins Uncle Marv live from the 2025 ASCII Edge event in Orlando to discuss how ASCII is empowering MSPs to thrive in a rapidly evolving industry. He highlights updates to the member portal, the unique value of peer-to-peer collaboration, and how ASCII helps membe…

Uncle Marv dives into the principle of least privilege, sharing real-world examples of security breaches caused by lax admin rights. He explains how tools like ThreatLocker implement a zero-trust approach, blocking even admins from installing unapproved software to enhance overall security.

Sean Lardo, VP of IT Nation Communities, discusses the transformative PitchIT program and ConnectWise's vision for uniting the IT service provider community. The conversation explores how the competition helps startups refine their message, gain exposure, and achieve significant business growth whi…

Uncle Marv shares a captivating story of troubleshooting a complex network issue for a challenging client. This episode highlights the importance of persistence, adaptability, and thinking outside the box when solving IT problems, even when it's not always DNS.

Jesse Tuttle, former hacker turned cybersecurity expert, shares his extraordinary journey from FBI's most wanted to cybersecurity innovator. This eye-opening conversation reveals the complex motivations behind hacking and the critical importance of understanding cyber threats in today's digital lan…

Melissa Hockenberry shares invaluable insights on improving MSP profitability and customer retention through better communication and understanding of business costs. The episode highlights the importance of soft skills in tech and provides practical tips for MSP owners to enhance their operations.