Bobby Jacobs

Head of Growth

Bobby Jacobs is an experienced entrepreneur and growth leader who currently serves as the Head of Growth at Thread. With a background spanning multiple industries, Bobby has co-founded companies like REEcycle and Logo Clothing Co. before joining Thread.

At Thread, Bobby is focused on helping managed service providers (MSPs) deliver exceptional customer experiences through the company's innovative chat support solution. By integrating seamless chat channels with PSA ticketing systems, Thread enables MSPs to meet customers where they live while streamlining processes and reducing resolution times.

Bobby is passionate about leveraging technology, including AI and automation, to empower technicians, dispatchers, and support teams to work more efficiently and provide better service. His entrepreneurial mindset and growth expertise make him a valuable asset to Thread as the company continues to revolutionize the way MSPs engage with their customers.

Outside of work, Bobby enjoys outdoor adventures, reading, and spending time with his family. He is excited to share his insights and experiences on the IT Business Podcast.