IT Business Podcast Episodes

June 17, 2024

652 Infima: Automated Security Awareness Training for MSPs

This episode features an interview with Larry Meador, the Channel Chief at Infima, a cybersecurity company that provides automated security awareness training and phishing simulations for managed service providers (MSPs) and their clients. Larry discusses Infima's unique approach to security awaren…

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June 17, 2024

651 Overcoming MSP Security Sales Challenges with HighGround.io

This episode features an interview with Mark Lamb, the founder and CEO of HighGround.io, a cybersecurity platform designed to help IT service providers understand and reduce their cyber risks. Mark discusses how HighGround.io serves as a cybersecurity sales tool for MSPs, allowing them to visually …

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June 17, 2024

649 Aportio: The AI-Powered Email and Alert Management Game-Changer f…

This episode features an interview with Scott Green from Aportio Technologies, an IT service management startup participating in the PitchIt 2024 competition. Aportio provides an AI-powered email and alert management plugin that helps service desk agents work more efficiently by automating mundane …

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June 17, 2024

650 ComplianceAid: Streamlining Compliance Documentation

This episode of the IT Business Podcast features an interview with Randy Blasik and Mark Heather, co-founders of ComplianceAid.com, a startup participating in the 2024 PitchIT accelerator program organized by ConnectWise. ComplianceAid offers an AI-driven cybersecurity compliance platform that aims…

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June 17, 2024

648 IT Nation 2024: Jeff Bishop Shares ASIO Integration Updates

Uncle Marv interviews Jeff Bishop, General Manager at ConnectWise, at the IT Nation conference. They discuss the latest updates on integrating various ConnectWise products into the ASIO unified platform, including the PSA, CPQ, BrightGauge, and security offerings. Jeff also shares insights on the r…

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June 14, 2024

647 IT Nation Secure: Matt Lee & Bobby Jacobs

This episode features two interviews from IT Nation Secure 2024 in Orlando. The first is with Matt Lee, Senior Director of Security and Compliance at Pax8, discussing passwordless authentication, biometrics, and the future of cybersecurity. The second interview is with Bobby Jacobs, Head of Growth …

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June 8, 2024

646 IT Nation Supports K9 for Warriors

Uncle Marv interviews Tim, a veteran who received a service dog named Coop from K9 for Warriors, an organization that rescues shelter dogs and trains them as companions for veterans suffering from PTSD, traumatic brain injury, or military sexual trauma. Tim shares his inspiring journey, the applica…

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June 8, 2024

645 Gregg Lalle - IT Nation's New General Manager

Uncle Marv interviews Gregg Lalle, the newly appointed General Manager of IT Nation, at the IT Nation Secure event in Orlando. They discuss Gregg's transition from the international sales team to leading IT Nation, his vision for expanding the community beyond just ConnectWise partners, and the fut…

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June 8, 2024

644 The Secret Sauce of IT Nation Evolve Peer Groups

Uncle Marv interviews Andre Gilmore from ConnectWise about the IT Nation Evolve peer groups for managed service providers (MSPs). Andre explains the unique value proposition of these peer groups, which focus on both personal and professional growth by fostering close relationships and an environmen…

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June 6, 2024

643 Peter Kujawa on Boosting MSP Profitability: Insights from IT Nati…

Uncle Marv sits down with Peter Kujawa from Service Leadership, a company acquired by ConnectWise that provides objective financial and operational benchmarking data to MSPs and other technology service providers worldwide. Peter shares his journey from being a lawyer to running an MSP and how disc…

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June 6, 2024

642 Raffael Marty on MSP Cybersecurity: Insights from IT Nation Secure

In this episode of the IT Business Podcast, Uncle Marv sits down with Raffael Marty, Vice President of Cybersecurity at ConnectWise, during the IT Nation Secure conference in Orlando, Florida. They discuss the unique challenges and opportunities in the Managed Service Provider (MSP) space, the diff…

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June 6, 2024

641 MSP Success Story: Unbound Digital

Uncle Marv interviews Jason and Rachel Miller, owners of an MSP based in Tennessee. They discuss the challenges of running a successful MSP business, including dealing with vendor issues like the recent Autodesk updater problems. The Millers share insights into their journey, from starting as a res…

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June 1, 2024

640 Interviews from Tampa - SuperOps Super Summit

In this special Saturday edition, Uncle Marv shares interviews recorded at the SuperOps Super Summit in Tampa, Florida. He chats with Arvind Parthiban (CEO of SuperOps), Damo (VP of Products), Chris Cool (a new SuperOps MSP customer), and Juan Fernandez (SuperOps Channel Chief). They discuss the gr…

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May 30, 2024

639 ASCII Celebrates 40 Years

In this special episode, we celebrate the 40th anniversary of the ASCII group, the oldest and largest independent IT community in the world. I'm joined by ASCII's founder and CEO Alan Weinberger, VP of Marketing Alysia Vetter, and longtime member David Stinner from US itek. We discuss the origins o…

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May 30, 2024

638 Defining Your Ideal Client for Effective MSP Marketing

Uncle Marv welcomes back Tim Fitzpatrick from Rialto Marketing to discuss the importance of having a strategic marketing plan before diving into tactics. Tim emphasizes the need to identify your ideal clients by asking three key questions: who do you love working with, who are your most profitable …

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May 24, 2024

637 Pax8 Beyond 2024 Preview with Rob Rae

Uncle Marv interviews Rob Rae, Corporate VP of Community and Ecosystems at Pax8, about the upcoming Pax8 Beyond 2024 conference in Denver. They discuss Rob's first year at Pax8, the company's global expansion, marketing efforts, conference highlights, keynote speakers, and the new European conferen…

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May 22, 2024

636 Florida Man Tech Stories

Florida man Ron Cervantes join us to discuss some of the best "Florida man" tech stories. However, before diving into those tales, I had to rant about the frustrating issues I've been experiencing with my RMM provider, N-able, for the past two days. Their SSO issue prevented me from logging in and …

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May 17, 2024

635 Kaseya's Nadir Merchant - Cooper, Copilot and More

Uncle Marv visits the Kaseya headquarters in Miami and interviews Nadir Merchant, the General Manager and Chief Technology Officer for Kaseya's IT Operations suite. They discuss Nadir's role in overseeing products like Autotask, BMS, IT Glue, ConnectBooster, and My IT Process, as well as Kaseya's a…

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May 17, 2024

634 Uncle Marv Visits Kaseya - Leaves Without Incident

Uncle Marv shares his experience visiting the Kaseya corporate offices in Miami. He addresses concerns from listeners about the visit and provides insights into Kaseya's products, pricing, and future plans.

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May 15, 2024

633 Time is a Precious Resource

Uncle Marv rants about the importance of using proper cable testing tools and the frustration of dealing with subpar work from other service providers. Juan Fernandez from SuperOps joins the conversation, and they discuss the value of time, firing problematic clients, and the mindset shift required…

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May 13, 2024

632 Consistent MSP Marketing with Paul Green

Uncle Marv interviews Paul Green, a marketing expert specializing in helping managed service providers grow their business. Paul shares valuable insights on common marketing mistakes MSPs make and strategies to effectively market their services.

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May 10, 2024

631 Brook Lee Joins ScalePad as Director of Channel Development

Uncle Marv interviews Brook Lee, the new Director of Channel at ScalePad, to discuss her recent career move and her plans in her new role. Brook shares insights into her decision to join ScalePad, her responsibilities, and her goals for supporting MSPs with ScalePad's suite of products.

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May 8, 2024

630 I Almost Got Sued as an MSP (And How I Avoided It)

In this episode of the IT Business Podcast, Uncle Marv sits down with technology lawyer Bradley Gross to discuss the importance of having proper legal agreements in place for managed service providers (MSPs). They dive into a recent high-profile lawsuit involving an MSP and explore the lessons that…

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May 8, 2024

629 Effective MSP Marketing with Taher Hamid

In this episode, I chat with Taher Hamid from MSP Camp about the key marketing challenges facing MSPs and how to build a strong online presence and inbound marketing strategy to attract new clients. We discuss the importance of having a professional website, social media, and personal branding to m…

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